Refund policy

Refund & Exchange Policy

At Vapeshopsgnearme.com, we are committed to providing you with the highest level of service. Please review our policy carefully regarding defective items, returns, and exchanges.

1. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, you must notify our customer service team via WhatsApp within the specified timeframes below:

• Reported within 2 Days of Delivery: We will arrange a 100% free exchange for you.

• Reported between Day 3 and Day 7: Exchanges are still eligible, but a standard delivery fee of $15 – $20 will be charged to cover the exchange logistics.

2. Final Deadline (After 7 Days)

• Strictly No Exceptions: Once 7 days have passed from the delivery date, we will strictly not accept any returns, exchanges, or refund requests under any circumstances.

3. How to Submit a Claim (WhatsApp Only)

To ensure the fastest resolution, we handle all after-sales support exclusively via WhatsApp. Please note that we do not process these requests via email, as it may result in communication delays.

• Contact Your Original Rep: Please message the specific customer service representative you initially placed your order with.

• Direct WhatsApp Link: wa.link/mvapesg

• Required Proof: You must provide clear photos or video evidence showcasing the defect or issue when reaching out to us.

4. Eligibility Criteria for Exchanges

To qualify for a successful exchange, your item must meet the following conditions:

• The product must be in its original, unused condition as received.

• The item must be returned with all of its original packaging, boxes, and tags fully intact.